When browsing our site, you are not required to provide any personal information unless and until you choose to make a reservation or contacting deluxeprivateboats.com or signing up for our newsletter. We do not sell contact information.
What personal information does rentaboatcozumel.com gather from me?
Making a reservation.
In order to make reservations through our site, you must provide us with certain personal information such as your name, your address, your telephone number, your email address. Certain businesses require additional information such as your credit card number and expiration date and other personal information to complete the reservation.
deluxeprivateboats.com collects and securely transfers credit card information to payment processing providers as part of the reservation process. If payment is required as part of the reservation, your payment will be made to Grupo Deluxe Tours Cozumel S.A . de C.V.. Automatic logging of connection information.
We take steps to protect against the loss, misuse, or unauthorized alteration of personally-identifiable information collected through this Web site. We recognize the importance of security for all personally-identifiable information collected by our Web site. We exercise care in providing secure transmission of your information from your computer to our servers.
Once we receive personally-identifiable as part of the reservation process, we take steps to protect its security on our systems. In the event we request or transmit sensitive information, such as credit card information, we use industry standard, secure socket layer (“SSL”) encryption.
We understand that sometimes things happen, and we can’t always have fun on a yacht in the Caribbean, which is why we allow cancellations for tours with at least 14 days in advance notice (14 days from the departure date). However, if you simply do not show up or cancel with less than 14 full days notice before the departure date, we cannot issue a refund on your deposit.
Our tours are mostly booked two months, five months or even a year in advance. With such short notice we will have an almost impossible task of filling the time slot we’ve been holding for you. However! The fantastic news is that we have a 100%, no-fuss inclement weather refund policy.If the conditions are unsuitable or unsafe for a day at sea we offer a full refund, no questions asked.
Of course we will do our best to reschedule around the weather since you will surely still want to head out to sea! Our whole goal is to make sure you have the best day possible on the water.