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RESERVATION: This confirmation automatically initiates the terms below, which are published in our rate sheet and on our website. Your Contract is with Grupo Deluxe Tours Cozumel S.A. de C.V. By reserving a tour with us, it means you have read and accepted these booking conditions. The party leader, hereinafter referred to as the “Charterer,” will be responsible for the full cost of the vacation, including any insurance premiums, cancellation, or amendment charges. A contract exists as soon as Grupo Deluxe Tours Cozumel S.A. de C.V. issues your invoice.

You should check the details of your invoice carefully to ensure that it accurately reflects the booking and charges accurately, based on the tour and extras you have requested, and immediately inform us of any discrepancies. Grupo Deluxe Tours Cozumel S.A. de C.V. may delegate the performance of any part of this agreement to its affiliates, employees, officers, directors, and agents who, hereinafter, shall be referred to collectively as “Deluxe Private Boats.”

PAYMENT TERMS: 30% to 50% of the charter fee is due upon booking. The outstanding balance should be paid upon arrival at the office before boarding the yacht.

At Deluxe Private Boats we understand that the current situation regarding COVID-19 can cause unexpected changes to your travel plans, therefore we offer a 100% refund for cancellations due to COVID-19, as long as it is duly justified. Justification must be made by a certified laboratory test where the holder or any persons traveling (registered at the time of booking) send valid proof, which will be subject to verification. Notification must be received at least 24 hours prior to the experience. The certified laboratory test indicating a positive result must be in the name of the person who made the reservation. If there are other passengers who are still able to take the experience, no refund will apply.

Changes and/or cancellations by airlines due to COVID-19 must be notified and justified at least 24 hours before departure.

Deluxe Private Boats offers “Nautical Experiences” including culinary experience, top-shelf bar, chef on board, and highly-trained-crew service, along with other amenities and gorgeous views of the Caribbean Sea. At Deluxe Private Boats, we DO NOT rent specific yachts/catamarans, nor do we sell tours or specific itineraries. At Deluxe Private boats, we are committed to providing the most incredible experience of your life, onboard one of our vessels in the beautiful Caribbean Sea.

This being so, by booking with us, you are hereby aware of and agree to the following:

• During the reservation process, you are able to select a vessel from our fleet, however, a change in vessel might occur without prior notice up until boarding. A change of vessel does not affect the “Nautical Experience” you are booking with us. If the new vessel provided has a higher price, you will not be charged extra. If the new vessel provided has a lower price, we will adjust the price, and you will be charged the corresponding amount.
• During the reservation process, you are able to select one of the Experiences we offer. However, Deluxe Private Boats do not sell a precise itinerary or a specific tour. To offer you the best and most comfortable experience, the final itinerary will be decided on and provided by Deluxe Private Boats on the same day of your experience, depending on different factors such as weather conditions, ocean conditions, and regulatory conditions from the maritime authorities. Changing the itinerary does not affect the “Nautical Experience” you are booking with us.

The weather in the Caribbean changes frequently. In the event that you see a weather forecast indicating a cloudy day with wind or rain, this is no grounds for concern.

The reasons are as follows:

1. Firstly, most meteorological systems give incorrect forecasts in the area due to the fact that the climate is very changeable in the Riviera Maya. We are experts in navigation, and we are informed of weather updates at all times through different sources. If anyone is able to determine whether a tour will take place, it is us. We will inform you if the weather is unsuitable for the experience.
2. Where it may be raining or cloudy at your hotel, some 20 minutes away, it could be sunny at the marina. The climate changes in different areas of the Riviera Maya.
3. It is usually always sunnier at sea than on land. It may be cloudy or drizzling on land, but once the boat goes out to the sea the conditions change and everyone can enjoy the sun.
4. Yachting in the Caribbean, even on a rainy day, is a wonderful experience, as the sea temperature never changes. Swimming, chatting, and having fun on a sandbar in the middle of the sea is a magical experience, even in the rain. If this happened to be the case, you can rest assured that it will be worth every single minute.
5. Cozumel Island has some very nice advantages over the Riviera, the winds usually come from the other side, so the island protects where we navigate and this usually means calm waters.

The weather in the Caribbean changes frequently. In the event that you see a weather forecast indicating a cloudy day with wind or rain, this is no grounds for concern.

• If it is raining or cloudy where guests are staying, or at the marina.
• If the weather is not nice: if it starts to rain, if it gets cloudy, if it is too hot or too cold, if there are waves, it is a windy day, or if you are unable to do the snorkeling activity.
• If someone gets seasick or dizzy during the tour.
• If the trip ends early, due to illness or at the request of the client.
• If we run out of any kind of drink or food due to unusually high consumption.
• If due to the negligence of the client, he or she suffers any type of accident.
• If there is any disagreement with the service during the experience.
• If there is any disagreement from the client regarding the safety regulations of the boat during the experience.

• If Deluxe Private Boats consider that there is a minimum safety and security risk due to weather conditions, we will try to reschedule the Experience to another day. If this is not possible due to the availability of vessels or our client’s agenda, we can provide a voucher valid for 2 years, or a full refund.
• If for any unfortunate reason, such as an unexpected maintenance issue, there are no available vessels on the date of the experience we will try to reschedule the Experience to another day. If this is not possible due to the availability of vessels or our client’s agenda, we can provide a voucher valid for 2 years, or a full refund.
• If a flight is canceled from the country of origin due to bad weather, a full refund may be applicable. The client must send full proof of such cancellation.

• If the cancellation is made more than 30 days prior to the experience, a full refund of the paid amount will be issued.
• If the cancellation is made between 15 and 30 days prior to the experience, a 30% cancellation fee will apply. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee.
• If the cancellation is made between 7 and 14 days prior to the experience, a 50% cancellation fee will apply. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.
• If the cancellation is made between 24 hours and 6 days prior to the experience, a 70% cancellation fee will apply. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.
• If the cancellation is made within 24 hours prior to the experience, a full charge will be made. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.
• No-shows: if the client doesn’t arrive at the marina on the scheduled day and time of the activity, a full charge will be made. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.

The only causes of cancellation of the trip by the company are:

• If there is a breakdown, or if the boat requires maintenance prior to the trip. Should any of these situations occur, the company will aim to change the date, or the vessel. If this is not possible, 100% of the cost of the experience will be refunded.
• If the company detects risks derived from COVID-19 and related factors in the area.