Cozumel Private Boat Charter: Frequently Asked Questions

Did you ever envision planning your next vacation and dreaming of that perfect moment on the beach, admiring crystal-clear water and indulging in a refreshing drink? Look no further, because we’re here to make your dream a reality. We understand your desires and that’s why we’re the best choice for your vacation needs.

We will start our adventure at Marina Cozumel Asipona, conveniently located just 10 minutes away from Downtown. Upon your arrival, our team will warmly welcome you and assist you with the rest of your reservation details. Depending on the weather, we will plan the perfect day trip for you, heading either north or south of Cozumel Island to the barrier reefs. Our goal is to provide you with an exceptional snorkeling experience away from the crowds.

Snorkeling in Cozumel is a truly rewarding experience that you will cherish forever. So, relax and enjoy the crystal-clear waters, while one of our experienced guides takes you on an unforgettable journey to explore the vibrant marine life. We kindly ask you to respect the marine life and refrain from touching it. Please keep a minimum distance of three feet from the reef, allowing us to preserve its beauty and diversity for generations to come.

After your snorkeling adventure, we will take you to a private beach or sandbar where you can unwind and enjoy the tranquility of your surroundings. Our crew will prepare a high-quality lunch for you to savor, featuring fresh ceviche, tuna sashimi, guacamole, fresh seasonal fruit and more, with a premium open bar served in YETI cups. The menu varies by boat: boats with a galley also serve hot dishes like quesadillas.

Overall, we are committed to providing you with an exceptional experience that combines adventure, relaxation, and appreciation for the natural beauty of Cozumel. We look forward to hosting you soon!

Whether you prefer to plan ahead or make spur-of-the-moment decisions, we have options to accommodate you. However, we do recommend booking at least one month in advance to secure your preferred boat and date. As the date gets closer, availability may become more limited. To ensure you have the best experience, we suggest booking your trip as early as possible.

If you are arriving in Cozumel on a cruise ship or have a hotel reservation, please contact us, and we would be happy to take a deposit. You can pay the remaining balance on the day of your trip before we depart. Our team is dedicated to helping you plan the highlight of your trip, and we will do everything possible to make it an unforgettable experience.

We assure you that our crew members are more than happy and capable of taking care of the little ones on board. With sea turtles, thousands of fish, stunning reefs, safety equipment, and an overall enjoyable atmosphere, your children will have a blast. Our staff is dedicated to ensuring that your kids have a safe and fun time on this trip. We’re confident that your kids will have such a great time that they won’t want to leave!

This trip is perfect for anyone, whether you’re with family or friends, regardless of age. We customize the trip to meet your specific needs and preferences.

Our goal is to provide you with a relaxing experience where you can swim, explore, have fun, or simply admire the stunning views of the Caribbean. Cozumel offers exciting opportunities, and sailing through its crystal-clear waters is a highlight for many. We take you to the best locations, away from the crowds, and always strive to surprise you with exceptional service, food, and drinks.

With a private boat exclusively for you, we guarantee the perfect ambiance for your day. We ensure that everything is flawless, so you can enjoy the experience to the fullest.

We accept all credit and debit cards. We are happy to help you make your reservation by telephone or WhatsApp. For your convenience, you can pay in advance directly on our website.

We require a 30% deposit to reserve your boat and date, with the balance to be paid in cash on arrival (in Mexican pesos or US dollars). Every card payment carries a 5% bank charge, including the online deposit. If you pay the balance in cash on arrival, you avoid the 5% on that part.

We will always start from the marina for your safety and the safety of the boats. Our office is at Marina Cozumel Asipona. Taxis are reasonably priced and available all over the island. By law, only taxis are allowed to pick up tourists in Cozumel.

If your hotel has a pier, we would be happy to pick you up from there, but there is a fee that has to be paid to the hotel.

We already have practically everything you may need for a perfect day on board. However, we recommend you pack as though you were going to spend the day on the beach.

1. Towels
2. Snorkel equipment for children – we only have medium and large sizes
3. SPF 50 t-shirt. PLEASE NOTE, that eco-friendly sunscreen is also on sale at our office (normal sunscreen harms the reef and kills the coral)
4. Yes, you can bring your own snorkel gear. We do provide full snorkel gear for adults in perfect conditions.
5. Don’t forget to bring your favorite music.

One of the biggest threats to marine life is the use of sunscreen, suntan lotion, and bronzers. We don’t really give it much thought but, while we are in the water, the oils in them break down and are deposited on coral reefs and other living marine species. The reefs are suffocating, and sunscreen runoff is one of the main causes of coral bleaching.

Please help us to save the world.

We have high-quality snorkel equipment and the latest lifejackets, which are a lot less restrictive and lighter than traditional ones.

We disinfect all our equipment before each trip. Take a walk around the boat when you get here and you’ll see just how organized we are!

If you have your own snorkel equipment, feel free to bring it with you. We can store it safely while we are sailing and give it to you when you are ready to jump in.

Rest assured that we have enough life jackets for all passengers, including small children. It’s not compulsory that you wear one while navigating, so it’s completely up to you if you want to or not. For small children, it is better to bring their own because of their size and comfort.

You will be offered a selection of drinks as part of your trip and we are ready and willing to serve you.

If you have a special bottle of your favorite wine or spirits, the answer is “YES”, you may bring whatever you like on board. Inquire about our Premium Menu, and check our collection of top-shelf drinks before you book, so you don’t have to worry about buying them, and let us do it for you! See https://deluxeprivateboats.com/premium-add-ons.

We recommend that you bring your own tunes, so we can play them for you and make you feel at home. All our boats have Bluetooth, and all have a superb sound system, so bring your playlist.

We do not ask for tips, but we feel our service speaks for itself, and your contributions are greatly appreciated by the Captain and crew, who work hard and deserve their tips. We pay them well, but a tip is nice, to thank them for their dedication and all the effort they put into your trip. Tip as you would in the States; life in Cozumel is expensive.

Taxis will be available. If necessary, we can have a taxi waiting for you if you need to be back to your cruise ship for a certain time.

Towards the end of the trip, we will check if anyone needs to have a taxi waiting, so we can call ahead.

We survive on our reputation and the more people know about us, the better. Word of mouth is what matters most, so please tell everyone about us. Our main aim is to provide our guests with a unique experience and for people to know what we do.

Many of our guests find us on Tripadvisor, so that would be a great place to review Deluxe Private Boats.

If you see where there is room for improvement, please let us know.

Your safety is always our priority. Our captains monitor real marine conditions through reliable local sources before every departure, and we will never operate an experience if conditions could affect the safety, comfort or enjoyment of our guests.

Deluxe Private Boats will only cancel or reschedule an experience when it is truly necessary:

• The port is officially closed.
• Rain is expected throughout the entire day.
• There is a lightning storm.
• We consider there is a safety risk due to weather or sea conditions.
• The vessel has an unexpected mechanical issue or requires maintenance before departure.
• No suitable vessel is available due to an unforeseen situation.

If this happens, we will first try to reschedule your experience for another day or offer an alternative vessel, depending on availability. If rescheduling is not possible due to vessel availability or your agenda, we offer either a voucher valid for 2 years or a 100% refund through the same payment method used for the booking.

If your flight from your country of origin is cancelled due to bad weather, a full refund may also apply. Official proof of the flight cancellation is required.

Client cancellations

• If the cancellation is made 6 or more days before the experience, a full refund of the amount paid will be issued.
• If the cancellation is made between 5 days and 24 hours before the experience, the 30% deposit is non-refundable. It is kept as a credit toward a future trip, valid for one year from the original date of the experience, and it can be transferred to a friend or family member. If the full amount was paid online, everything above the 30% deposit is refunded.
• If the cancellation is made less than 24 hours before the experience, or the guest does not show up, the no-show policy applies and the full price of the experience must be paid.
• No-shows: if the client doesn’t arrive at the marina on the scheduled day and time of the activity, a full charge will be made.

The weather in the Caribbean changes frequently. A forecast showing clouds, wind or rain is no reason for concern: it may be raining at your hotel while the marina and our routes are sunny and calm. The following do not justify a cancellation or refund:

• Rain or clouds where guests are staying.
• The weather is not nice: it starts to rain, gets cloudy, is too hot or too cold, there are waves or wind, or the snorkeling activity cannot be done.
• Someone gets seasick or dizzy during the tour.
• The trip ends early due to illness or at the request of the client.
• We run out of a drink or food due to unusually high consumption.
• The client suffers an accident due to their own negligence.
• A disagreement with the service during the experience.
• A disagreement with the boat’s safety regulations during the experience.

When a refund applies, it is made through the same payment method used for the booking. If you prefer, we can give you a voucher valid for 2 years instead. See our full cancellation policies.