Have any questions about our tour that you think others may also have had? Check out the list below!
If you don’t find what you’re looking for here, we will be happy to assist. We have WhatsApp an office phone and cell phones.
Q&A
Cancellations
We understand that sometimes things happen, and we can’t always have fun on a yacht in the Caribbean, which is why we allow cancellations for tours with at least 14 days advance notice (14 days from the departure date).
However, if you simply do not show up or cancel with less than 14 full days notice before the departure date, we cannot issue a refund on your deposit.
Our tours are mostly booked two months, five months or even a year in advance. With such short notice, we will have an almost impossible task of filling the time slot we’ve been holding for you.
However! The fantastic news is that we have a 100%, no-fuss inclement weather refund policy. If the conditions are unsuitable or unsafe for a day at sea we offer a full refund, no questions asked. Of course, we will do our best to reschedule around the weather since you will surely still want to head out to sea! Our whole goal is to make sure you have the best day possible on the water.
What about bad weather cancellations?
We make every attempt to reschedule your trip, but cruise ship guests are out of luck. If your trip is canceled due to weather, we will refund your deposit the same way it was paid. We do not normally cancel due to rain unless it’s an all-day rain. It is normal in the tropics to get showers some days.
What happens on the tour?
It is a private tour, so you can do about anything, but the normal routine is, we depart the marina, drive south to the reef barrier and make a snorkel on the coral heads away from the crowds and big groups. After snorkeling we will get closer to the sand bars for some beach time in a beautiful place called “El Cielo” The Sky, there you can see plenty of starfish in the deeper area. Then it’s time for lunch and a beautiful swim in a natural reserve in the farthest part of the island.
It is a unique area where you will become one with nature. Everyone will be able to get down from the boat and the water will be on your waist, so kids can be safe and enjoy an amazing day. Here we will prepare ceviche, snacks, and drinks for you to enjoy. We recommend taking your iPod so you enjoy your favorite tunes. After spending here your day we will make a slow return to the marina to finish your trip. If you want to stay longer just let your captain know and we will be happy to help. Usually, people rent the 5-hour trip.
Is this the right tour for me and my group? Yes!
If you are traveling with family, big kids, little kids or just friends, the tour will adapt to your needs.
Boats are a way to relax, swim, party, explore or just enjoy the view. Cozumel has so much to offer and everyone just loves cruising thru the blue waters.We will take you to the nicest spots, away from the crowds and always be looking to surprise you with locations, service and quality food and drinks.
Refunds
We are happy to provide you with a full-refund provided we receive notice of cancellation or rescheduling at least 14 days prior your trip so that we can resell your boat.
What if I am staying on the Island?
We need everyone staying on the island to contact us after you arrive in Mexico and let us know how to contact you. Hotel name, room numbers, private villas phone numbers and contact information are important. This way if there is any change on plans or weather conditions are not suitable we can let you know beforehand.
What about transportation to the boat? Why can't you pick us up?
Everyone is responsible for their own transportation to the marina. Taxies are reasonable and available everywhere, It is illegal to transport tourist by any other means than a taxi in Cozumel. Our office is located in Marina Fonatur, 3 minutes away from the cruise piers and 10 min away from downtown.
If your hotel has an available pier we will be happy to pick you up right at your door.
What should I bring?
Most of the things needed for a perfect day are already on board but we recommend pack for your snorkel excursion like you would for a day at the beach.
- Towels
- Swimsuit
- IMPORTANT – Eco friendly Sunscreen (regular sunscreen affects the reef and kills coral so please help us getting a bio friendly sunscreen)
- Hat
- Sunglasses
- Camera (make sure you’ve got lots of storage on your media card)
- For very young children, we suggest that you might want to bring a swim vest that your child feels comfortable wearing. (We also have on board)
- If you have your own snorkel gear, and feel more comfortable with it, you are welcome to bring it! However, we do provide sanitized, quality snorkel gear and flotation devices free of charge.
- We have an MP3 player on board, but recommend you bring and plug yours.
Please bring organic sunscreen.
What kind of damage does sunscreen do to the marine ecosystem?
One of the most harmful things to marine life are sunscreens, oils, and sunblocks. We don’t think of it, but when we swim in the water these oils come off and settle on the coral reefs and other marine life, and in volume can almost act like an oil slick in the water, creating damage to the delicate ecosystems. The reefs are suffocated, and sunscreens are one of the biggest causes of bleaching to our reefs, and the death of much of the world’s coral. Oxybenzone, a common ingredient in sunscreens, has even been shown to feminize fish.
We have organic sunscreen for sale at the office if needed.
Help us save the world.
What kind of music will you be playing?
We have a really cool playlist huge library and the ability to connect any device to our sound system. We highly recommend you bring your iPod or Cell to listen to your tunes and feel at home.
Bluetooth is provided in all of the boats.
Should I tip the captain?
We do not ask for a tip, we feel our service will speak for itself and any tip will be greatly appreciated by the captain or the crew.
How much should I tip?
This is totally up to you and how much you enjoyed the trip. Everyone has a different policy on tipping and anything will be graciously accepted.
FYI, some people think because the area is poorer, that the cost of living is less. This is not the case as almost everything is more expensive here, and the income level is much less on average, so tip as if you were on a tour in the States.
How will I get back after the tour?
We will have taxis available, and probably waiting if you are on a cruise ship with a tight schedule.
We will ask if you require a taxi near the end of the trip, so we can arrange them.
Should I leave a feedback or a review?
We live off of our reputation, and the more people that know about us, the better. Word of mouth goes a long way so please tell others, we want people to live a unique experience and know what we do.
We have had a lot of people find us on TripAdvisor, so that would be a great spot to leave a review under Deluxe Private Boat Tours.
If there is something you think we could improve on, please let us know.
Are children allowed on tours?
We are as kid friendly as it gets! Think about it: sea turtles, thousands of reef fish, safety gear, a happy, fun environment with great staff. The trip is so action packed your kids won’t want to leave.
Do you have snorkeling gear? Is it clean? What if we own?
We have tons of top quality snorkeling gear including the latest life vests which are much less restrictive and lighter weight than the traditional type you may be used to.
We sanitize all of our gear before every single tour. Walk around our boat when you arrive, and you’ll see just how tidy we are!
If you have your own snorkeling gear you’d like to bring, you’re more than welcome to. We can even stow it away while underway and get it for you when you’re ready to hit the water
Do you provide life jackets for all guests?
We have enough life jackets aboard for all passengers. While you are not required to wear one underway, it’s entirely up to you. We can help you and ensure that any small children have proper life jackets on as well.
Can I bring my own alcohol?
Your tour will come with a full open bar ready to serve you.
Maybe you have a special bottle of your favourite liquor or wine, and the answer is YES you are welcome to bring anything you want on board. Ask about our premium upgrades or check out the bottle service list here.
What forms of payment do you accept?
We accept all credit cards and will be happy to assist you over the phone or WhatsApp to place your reservation. You can pay directly thru the website, or to our PayPal account. You do not need a PayPal account yourself to use your credit card and pay.
For private tours, we take deposits of 30% to hold your date and the balance in cash upon arrival (Mexican pesos or USD) accepted.
Balance payments the day of the trip with credit cards have a 4.3% commission.
How far in advance should I make a reservation?
This is entirely up to you! Coming down for a trip next year, but love to plan in advance? No problem. Are you more of a seat-of-your-pants traveller? No problem.
It should be noted that the closer to the date you wait to book the more likely it will be that a tour could be all booked up. Best practices suggest you book as soon as you know you’re going to come on the tour.
What kind of proof of purchase will I need to show upon arrival?
We keep a list of every guest for the tour. Just show us the proof of purchase on your phone.