Do you remember when you were planning your next vacation and dreamed of that special moment on the beach, gazing at the most crystal-clear water imaginable, with a wonderful, refreshing drink in your hand? Well, you found us, and we will make your dreams come true. All of this is why we are the best choice around, and we totally get what you’re looking for.
Frequent customer questions, may help you.
What does the tour consist of?
Explain to me what happens on the tour?
We start at the Fonatur Marina located on the south 10-min away from Downtown. We will welcome you and take care of the balance of your reservation. Not only that, but we will have your day planned depending on the weather, and head to the north or south of Cozumel Island to the barrier reefs, where you can snorkel far from any crowds. Snorkeling in Cozumel is one of the most rewarding experiences ever, so relax, enjoy it and one of our guides will take you to explore marine life. The water is so clear you can see for 2 miles. We ask that, when snorkeling or diving in Cozumel, you respect the marine life, we are here to see not to touch. Please keep three feet away from the reef.
After your once-in-a-lifetime experience in the water, we head to a sandbar or private beach where you can enjoy peace, quiet, and relax completely. Once we are there, our crew prepares the highest quality lunch. Catch of the day ceviche, guacamole, shrimp, fresh tuna, quesadillas, and more for you to enjoy.
The water isn’t deep, so everyone can get in the water – even children and seniors will be safe swimming in the bluest of blue water. We recommend you bring your favorite music to listen to, so please don’t hesitate to ask the Captain to put it on for you. At the end of a perfect day, we will head slowly back to the marina, where your trip will end.
Relax, sit up at the front, enjoy the view, and remember that this is your chance to connect with your loved ones. We take care of the rest, so just relax and enjoy.
How far ahead do we need to book?
Do you like to plan ahead? Good for you!!
Are you one of those spontaneous travelers who prefers something more spur of the moment? No problem either way.
We recommend you book at least one month in advance.
You should bear in mind that, the closer the date you want, the harder it may be to guarantee the boat you want. Ideally, you should book your trip as early as possible so that you can get your ideal boat. If you are coming to Cozumel on a cruise ship or have a hotel booking, please get in touch, and we would be happy to take a deposit, and then you can pay the balance on the day of your trip before we set off. We will do whatever we can to help you to plan the highlight of your trip.
Are children allowed on the trips?
Of course. All our crew members are willing and able to look after the little ones on board! Imagine – sea turtles, thousands of fish, incredible reefs, safety gear, nature, and, above all, a happy, fun atmosphere, with the best staff on hand to look after them. This trip is so much fun, we guarantee your kids won’t want to go home.
Is this the right tour for me and my group? Yes!
Absolutely. The trip is suitable for everyone, your family and your friends, regardless of age. The trip is tailored to whatever you need.
The object is to help you to relax, swim, explore, have fun, or just take in the incredible views of the Caribbean. Cozumel has a lot to offer and everyone just loves sailing through the most crystal-clear water in the Caribbean. We will take you to the best spots, far from crowds. We are always trying to surprise our guests with our first-class locations, service, food, and drink.
A private boat all to yourselves will ensure the perfect atmosphere for your day and we make sure everything is perfect.
What forms of payment do you accept?
We accept all credit and debit cards. We are happy to help you to make your reservation by telephone or WhatsApp. For your convenience, you can pay in advance directly on our website.
We require a 40% deposit to reserve your boat and date, with the balance to be paid in cash on arrival (in Mexican pesos or US dollars). There is a 4% bank commission if you choose to pay your balance by credit card.
What is the starting point?
We will always start from the marina for your safety and the safety of the boats. This is the location of the office and the Marina Fonatur, Taxis are reasonably priced and available all over the island. By law, only taxis are allowed to pick up tourists in Cozumel.
If your hotel has a pier, we would be happy to pick you up from there, but there is a fee that has to be paid to the hotel.
What should we bring?
We already have practically everything you may need for a perfect day on board. However, we recommend you pack as though you were going to spend the day on the beach.
- Snorkel equipment for children – we only have medium and large sizes
- SPF 50 t-shirt. PLEASE NOTE, that eco-friendly sunscreen is also on sale at our office (normal sunscreen harms the reef and kills the coral)
- Yes, you can bring your own snorkel gear. We do provide full snorkel gear for adults in perfect conditions.
- Don’t forget to bring your favorite music.
Why a long-sleeve 50 SPF t-shirt? How does sunscreen damage the marine ecosystem?
One of the biggest threats to marine life is the use of sunscreen, suntan lotion, and bronzers. We don’t really give it much thought but, while we are in the water, the oils in them break down and are deposited on coral reefs and other living marine species. The reefs are suffocating, and sunscreen runoff is one of the main causes of coral bleaching.
Please help us to save the world.
Do you have snorkel equipment? What if we bring our own?
We have high quality snorkel equipment and the latest lifejackets, which are a lot less restrictive and lighter than traditional ones.
We disinfect all our equipment before each trip. Take a walk around the boat when you get here and you’ll see just how organized we are!
If you have your own snorkel equipment, feel free to bring it with you. We can store it safely while we are sailing and give it to you when you are ready to jump in.
Do you have lifejackets for everyone?
Rest assured that we have enough life jackets for all passengers, including small children. It’s not compulsory that you wear one while navigating, so it’s completely up to you if you want to or not. For small children, it is better to bring their own because of their size and comfort.
Can I bring my own alcohol?
You will be offered a selection of drinks as part of your trip and we are ready and willing to serve you.
If you have a special bottle of your favorite wine or spirits, the answer is “YES”, you may bring whatever you like on board. Inquire about our Premium Menu, and check our collection of top-shelf drinks before you book, so you don’t have to worry about buying them, and let us do it for you! See https://deluxeprivateboats.com/premium-add-ons.
What kind of music will you play?
We recommend that you bring your own tunes, so we can play them for you and make you feel at home. All our boats have Bluetooth, and all have a superb sound system, so bring your mp3.
Do we tip the Captain?
We do not ask for tips, but we feel our service speaks for itself, and your contributions are greatly appreciated by the Captain and crew, who work hard and deserve their tips. We pay them well, but a tip is nice, to thank them for their dedication and all the effort they put into your trip. Tip like if you were in the states, life in Cozumel is expensive.
How do I get back after the trip?
Taxis will be available. If necessary, we can have a taxi waiting for you if you need to be back to your cruise ship for a certain time.
Towards the end of the trip, we will check if anyone needs to have a taxi waiting, so we can call ahead.
Should I leave comments or a review?
We survive on our reputation and the more people know about us, the better. Word of mouth is what matters most, so please tell everyone about us. Our main aim is to provide our guests with a unique experience and for people to know what we do.
Many of our guests find us on TripAdvisor, so that would be a great place to review Deluxe Private Boat Tours.
If you see where there is room for improvement, please let us know.
What happens if the trip is cancelled due to bad weather?
The only causes of cancellation of the trip by the company are:
• If there is a breakdown, or if the boat requires maintenance prior to the trip. Should any of these situations occur, the company will aim to change the date, or the vessel. If this is not possible, 100% of the cost of the experience will be refunded.
• If the company detects risks derived from COVID-19 and related factors in the area.
We will try our best to re-schedule your trip. However, cruise passengers don’t have the luxury of rescheduling. If your trip is cancelled due to bad weather, we will refund your deposit the same way you paid. We don’t usually cancel if it is raining, unless it’s going to rain all day. In this part of the world, heavy rain showers are normal.
CLIENT CANCELLATION FEES
We understand that things can happen and we can’t always go and enjoy ourselves on a yacht in the Caribbean.
The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.
If the cancellation is made within
- 15 days prior to the experience a full refund will apply.
- 14 and 8 days prior to the experience, a 30% fee will apply.
- 7 and 3 days prior to the experience, a 50% fee will apply.
- 2 days or 24 hrs. prior to the experience, a 70% cancellation fee will apply.
- 24 hours prior to the experience, a full charge will be made. The client allows Deluxe Private Boats to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.
- No shows: if the client doesn’t arrive at the marina on the scheduled day and time of the activity, a full charge will be made.
For the most part, our trips are booked two, five, or even 12 months in advance. So, cancellations at short notice make it next to impossible for us to find someone else to take the place we had reserved for you.
The client will always have the option to reschedule the Experience to avoid any Cancellation Fee, we can provide a voucher valid for 2 years.
The great news is that if trips are canceled due to inclement weather, we automatically give you a full refund. If conditions are poor, or it would be dangerous to go out to sea for the day, we offer a full refund, no questions asked.
We are happy to give you a full refund if you cancel at least 14 days before your scheduled trip. If the port is closed or if it rains the entire day, we will cancel the trip and do our best to reschedule for the following day so that you do not miss out.